We expect payment of all fees, co-payments and deductibles at the time of your visit. We accept cash, personal checks (verified electronically), Visa, MasterCard, American Express and Discover. If you do not have your insurance information with you at the time of your visit, you will be expected to pay in full for services rendered that day. We will prepare a claim form for you to file for reimbursement. If this policy presents an undue hardship to you, please discuss your situation with our office administrator prior to your appointment.
(919) 968-1985 x 132

The Family Doctor participates with the following Insurance Companies:

  • Aetna US Healthcare
  • Assurant Health
  • BCBS – Blue Choice, Blue Options, Classic Blue, Blue Value
  • Choice Care/Humana
  • Cigna Healthcare
  • First Health
  • Medicare (effective January 1, 2016)
  • Med Cost
  • Private Health Care Systems / Multi-Plan
  • United Healthcare
  • UnitedHealthcare Medicare Solutions for the North Carolina State Health Plan for Teachers and State Employees
  • Well Path / Coventry
  • Medicare
  • Medicaid
  • Tricare

Please bring your insurance card(s) to every visit and show to our receptionist when you check in. Because insurance plans change frequently it is important to make sure that we have your correct insurance plan information. In order to use your insurance benefit, without extra out-of-pocket expense, it is your responsibility to notify us of any changes in your plan.

HMO members who are not on an Open Access Plan will need to have a referral faxed to us from your Primary Care Physician prior to treatment in our office. If a referral authorization is not obtained from your PCP prior to being seen, we will ask for payment at the time of service. Without an authorization, you may not be reimbursed for the services. Members with an Open Access HMO that have a PCP selected should call and verify that we are an in-network provider. Members visiting from out-of-state should also call and verify that we are an in-network provider for their plan. If we are an out-of-network provider then services rendered in our office may not be covered by your plan. Members who are out-of-network will be responsible for paying in full at the time of service.

We offer a discounted fee schedule for our patients that do not have insurance coverage. Please contact our front office if you have questions regarding this plan.

Care is provided at the same high-quality level regardless of your insurance status. We always ask you if you want the services we recommend before providing them to you. If you choose to not have a service performed we will treat you to the best of our ability. Additionally, you can choose have a lab drawn at another location or have radiology studies done at a hospital/diagnostic facility. If you wish to exercise these options please let us know during your office visit.

For questions regarding insurance and billing, please call Jennifer Cisneros: (919) 968-1985 x126