Payment Policy & Insurance Information
PAYMENT
We expect payment of all fees, co-payments and deductibles at the time of your visit. We accept cash, personal checks (verified electronically), Visa, MasterCard, and Discover. If you do not have your insurance information with you at the time of your visit, you will be expected to pay in full for services rendered that day. We will prepare a claim form for you to file for reimbursement.
If this policy presents an undue hardship to you, please discuss your situation with our office administrator prior to your appointment. (919) 968-1985 x 132
INSURANCEThe Family Doctor participates with the following Insurance Companies:
* BCBS - Blue Choice, Blue Options, Classic Blue
* Med Cost
* Private Health Care Systems / Multi-Plan
Please bring your insurance card(s) to every visit and show to our receptionist when you check in. Because insurance plans change frequently it is important to make sure that we have your correct insurance plan information. In order to use your insurance benefit, without extra out-of-pocket expense, it is your responsibility to notify us of any changes in your plan.
HMO members who are not on an Open Access Plan will need to have a referral faxed to us from your Primary Care Physician prior to treatment in our office. If a referral authorization is not obtained from your PCP prior to being seen, we will ask for payment at the time of service. Without an authorization, you may not be reimbursed for the services.
We do not participate or accept assignment with Medicare. We offer a reduced rate for our Medicare patients and will file your insurance claim for reimbursement. Payment in full is expected at the time of service. At this time, we are not accepting new Medicare patients for ongoing medical care.
We do not participate with Medicaid or TriCare. Payment in full is expected from patients covered by these plans. You will not be reimbursed if seen in our practice, as we are non-participating providers.
We are not participating providers with many commercial Medicare products. We currently participate with Wellpath Advantra Freedom Plan. We also do not participate with some commercial or international insurance plans. If we do not participate with your insurance plan, we will be happy to provide a claim form that you can file for reimbursement.
For questions regarding insurance and billing, please call Jennifer Cisneros: (919) 968-1985 x126
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